Shipping policy
At ARCHIE FROST, we prioritize fast, safe, and reliable worldwide shipping for all our premium New Zealand seafood products. Below is our clear and transparent shipping policy to ensure you enjoy a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood, we arrange packaging and shipment promptly to minimize waiting time and ensure your goods are delivered in optimal condition.
2. International Shipping & Delivery Time
We offer reliable international shipping to most countries and regions worldwide. Standard international delivery generally takes 7–14 business days, depending on local logistics, customs clearance, and your destination. For urgent orders, you can choose our expedited shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or inspection fees set by your local customs authority. These additional charges are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant fees before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized shockproof, sealed, and fresh-keeping packaging for all products to prevent damage, leakage, or quality deterioration during long-distance transportation. For high-value orders, optional shipping insurance is available at checkout to provide extra protection for your purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the package outer condition upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take clear photos, refuse to sign for the package, and contact our support team immediately.
If you find any product quality or defective issues after signing for the order, please reach out to our customer service within 48 hours with valid proof. We will verify the problem quickly and provide reasonable solutions including return, exchange, or compensation services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, or delivery issues, our professional customer support team is always ready to help. Feel free to contact us via email anytime, and we will respond to your inquiries promptly.
Thank you for shopping with ARCHIE FROST. We keep optimizing our logistics and packaging solutions to deliver fresh, high-quality New Zealand seafood to customers around the world with a safer and faster shipping experience!